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What your Engineers need to know, when they need to know it.

The SOLID Mobile App lets you manage and dispatch on-site customer
installations & Support Technicians, track hardware and more. 

Screenshot of the SOLID Mobile App

The SOLID Mobile App is fully integrated with the SOLID Business Automation Platform, ensuring end-to-end process automation.

The SOLID Mobile App contains everything you need to effectively manage your on-site staff/contractors from a central location. Whilst your on-site staff enjoy the convenience of our easy-to-use app, administration staff are able to view reports, keep track of engineer locations and hardware.

Technician Management

  • Minimise truck rolls
  • Improved customer satisfaction
  • Improved quality controls
  • Reduced paperwork for Engineers to complete
  • Integrated invoicing after completed jobs
  • Customers receive automatic SMS appointment reminders
  • Integrated photograph and customer signature capture
  • GPS directions to customer/site coordinates

Hardware Management

  • Barcode scanning to manage hardware
  • Multiple barcode types supported
  • Tracking internal transfers of stock
  • Single view of hardware on a customer’s site via admin portal
  • Engineers are able to manage their own trunk stock
  • Hardware is easily trackable
  • Photographic capture of hardware
  • Technicians can work offline once job has started
Engineer showing SOLID mobile app use cases
Central control over who has app access

App Access is Controlled Centrally

Who has access to the SOLID Mobile App is controlled centrally via the SOLID Business Automation Platform.

This ensures that only contracted or employed engineers have access to job and customer information.

Easily create teams of engineers, and assign specific capabilities to those engineers.

Instantly Generate Job Reports

No paperwork for engineers to complete: This means there are no delays in reporting and fewer mistakes are made.

Job photographs and the customer’s signature are automatically attached to the job report, along with all the job and hardware details.

Completed jobs are automatically invoiced.

Job Reports with photos and customer signature
Mobile App Photo Capture

Attach Photos to Jobs

  • Easily add site and hardware photos to job as proof of work completed/installed
  • Photos are automatically uploaded to server and attached to job
  • Photos are included in automated job report
  • Capture photos from all devices
  • Once the job has started, technicians can work offline (basements etc)

Enjoy a powerful, easy-to-use solution for:

Engineer Scheduling

Customer Reminders

Stock Management

Photo Uploads

GPS Tracking

SMS Reminders

Barcode Scanning

Automatic Job Reports

Digital Signatures

“As the name states – SOLID is solid. Very stable, well thought through structure. Committed owners and staff. Easy to use. Expansion capabilities are huge, automation and workflows are working well. Overall the best in the industry.”

SOLID Customer Testimonial

“There is no better Customer Management System available out there, SOLID ACCOMMODATES any CUSTOMISATION that any ISP could possibly require and is a stable and dependable platform. This is the first system I have seen in my experience that has only ever been unavailable due to network or hardware failures, none ever caused by the software itself being unstable.”

SOLID Customer Testimonial

“It is easy to work with software that has combined our operational functions into one platform. It’s user-friendly and adjusted to the business needs.”

SOLID Customer Testimonial

Technician Management

Hardware Management

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