Automated Customer Service Activations
Capture a sale or upgrade and the system will automatically activate the required services in accordance with your defined processes and business rules. Minimise revenue leakage by ensuring that all changes to an account’s status are propagated to remote systems instantly. Make sure that customers always receive the products or services they are paying for.
Used by 3rd party contractors and fully integrated with your automated workflows to manage job queues, site visits and proof of completed work documentation and Job photos.
Application access is Authorised through SOLID.
SOLID Order/Support triggers a workflow via normal channels in the system.
Remove Manual Bottlenecks
Traditionally, service provisioning is a manual process that requires the assistance of several people in several roles and involves multiple steps. End-to-end, the process could take anything from days to weeks.
SOLID automates the provisioning process using pre-defined procedures to create workflows. These remove manual bottlenecks and increase agent accountability.
Respond rapidly to service change requests and drastically reduce turnaround times.