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SOLID Pricing

Start with a SOLID Implementation built for your business and then select the Hosting and SLA option below that best suits your requirements.

The SOLID Implementation Process

Demo

Demo

Based on your location we will deliver a demo either face-to-face or via video conference – this demo will be based on your requirements.

Workshop

Scoping & Requirements Workshop

We will conduct a workshop with your key project personnel in order to further understand your pain points, blockages and existing systems.

Proposal

Proposal

We will deliver a proposal document which includes the scope of the project, the production environment, your business requirements, SOLID workflows, implementation and a detailed breakdown of the costs involved.

Implementation

Implementation

This is when development work starts on your project and your first step towards automated operations begins.

SOLIDitech Cost Structure

SOLID Costs

The SOLID platform is a comprehensive ERP solution that digitises your business by automating ISP workflows from sales through to implementation, field service management, billing, support and collections.

SOLID implementation project costs can vary from ZAR 500 000 to over ZAR 20 million and depend on the specific client’s business processes, products, services, customisation, development, integration, data migration and training needs.

For each SOLID implementation the cost structure is broken up as follows:

  • Once-off Costs:
    • Analysis: Analysis of business requirements, project planning, project scheduling and deployment architecture.
    • Implementation. Project development, implementation, training and go-live support.
  • Recurring Costs:
    • SLA: Updates and SLAs (Inclusions described in the table below).
    • Support: Support is either on an ad hoc basis (billed per hour) or through a recurring contract.
  • Optional Costs:
    • Cloud Hosting: Choose between SOLID Cloud (fully managed with recurring costs) and Self-Hosting (self-managed at your own cost).

The details and costs of each component are detailed within your proposal document.

SOLID SLA Options and Costs



SOLID Instances

Maximum Number of Billable Contracts

Upgrades and Security Patches

Monitoring and Escalation

Development and QA Server Licenses included

Support Service Availability via Email and Phone *

Critical Failure Response Time

The entire application being non-operational for multiple functions for more than 300 continuous seconds.

Non-Critical Failure Response Time

Less than 5 features of the application being non-functional for more than 300 continuous seconds.

General Error Response Time

Failures of specific actions on specific accounts or by specific users and not affecting multiple users. 

Query Response Time

All other support requests.

Custom Development

SOLID Cloud Hosting Package
(excl VAT) up to 250GB Storage

SILVER

ZAR 25,000


PER MONTH EXCL. VAT

Single Company

5,000

Office Hours **

4 Work Hours

8 Work Hours

10 Work Hours

16 Work Hours

No

ZAR 3,900

GOLD

ZAR 32,000


PER MONTH EXCL. VAT

Single Company

Unlimited

All Hours

2 Hours

5 Work Hours

6 Work Hours

8 Work Hours

No

ZAR 3,900

ENTERPRISE

CUSTOM


PER MONTH EXCL. VAT

Multiple Companies

Unlimited

Dedicated Team

Dedicated Team

Dedicated Team

Dedicated Team

Dedicated Team

Yes

Custom

The pricing table above shows an illustrative comparison. Final costs are subject to a detailed quote that considers hosting requirements and SLAs. For alternative hosting plans, please enquire.

 

* Support is billed per hour in addition to the SLA Cost.

** “Work Hours” are Mon-Fri, 8am-5pm (GMT +2)

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