Collections

Improve Collections, Reduce Bad Debt

SOLID Automated Debt Collection, Suspensions and Reconnections

Manage and streamline your collections process with automated payment reminders and country specific collection features. Your entire debt collection process is driven by automated collection cycles, arrears notifications, auto-suspensions and internal blacklisting.

We understand that every country in Africa is different and that ensuring a higher collection rate depends on not letting your debt ‘go bad’ in the first place.

Collections | Debt Collection automation software

Automated Invoice Reminder Process

Make sure your customers know exactly what they owe you and when the payment is due. SOLID allows you to automate the payment process using written letters, email communications and SMS reminders.

Process Driven

The automated workflows you use are specified by your debt collection process and built according to your unique business rules. This means that all the back-end processes happen without manual input.

Consistent Collection Agent Performance

Collection Agents are guided through the collection process by automated workflows specified by your unique business rules. This leads to fewer disparities in performance.

Real-Time Reporting

Report accurately on your receivables performance to ensure your goals are being achieved.

Automated Tax Authority Compliance

SOLID automatically includes the tax authority compliance requirements for your country, be it ESD, watermarks or codes.

Fully Auditable

Every change to the system and customer database is recorded to create a full audit history.

Invoices & Collections are Completely Automated

For example, take the below process. An invoice is sent to a customer 3 weeks in advance, if they haven’t paid, a written reminder is automatically generated. If they still haven’t paid after a further 5 days, an sms reminder is automatically generated, followed by a final warning letter. Automated account suspension follows.

Collections_automated-invoices-and-collections

Combat Collection Delays with Invoice Email Tracking

  • Quickly and easily track which invoice emails have been Delivered, Opened, Clicked and Bounced, and at what time
  • Support your Invoicing and Collections Teams and combat those “But I didn’t receive that email” excuses with proof of delivery
  • Get a customer-by-customer view within SOLID and report on the delivery status for individual emails
  • Delivery information is available as soon as you’ve hit ‘send’
Debt Collections - performance monitoring and reporting

Performance Monitoring & Reporting

View accurate real-time statistics of collector activities.
SOLID has a long list of available reports including:

  • Invoicing and receipting
  • Reminder communication history
  • Late payments
  • Current and historic age analysis